HEALTHCARE
Patient Intake Voice Agent
A voice agent that handles intake, scheduling and insurance verification calls.
User Query
Intent Classifier
Knowledge Base
Customer APIs
⚡ Autonomous Resolution
2,000+
Calls automated/month
75%
Reduced wait time
ClientCare Providers Inc
Timeline12 Weeks
Team Size3 Engineers
CapabilityHEALTHCARE
The Challenge
Patient call centers overwhelmed with scheduling and insurance validation requests.
The Approach
1
Voice Pipeline
Twilio telephony integrations with TTS/STT.
2
Insurance verify
Connected automated API query validation.
Outcomes & Impact
Automated 2,000+ patient incoming calls monthly, saving staff overhead.
Key Lessons Learned
✓
Vector search alone is insufficient for structured freight and customs queries; hybrid search with RRF is mandatory.
✓
Document chunking must align with layout structures (headers and tables) rather than fixed character offsets.
✓
Reranking is the highest leverage, lowest cost way to improve recall in large document sets.
"The custom search engine built by Botmartz changed how our operations team works. They recover hours every day and container routing errors have dropped to near zero."
MV
Markus Vance
VP of Operations, Global Logistics Leader
Core Technologies
TwilioFastAPIOpenAIPostgreSQL
Development Team
KG
Karan Goel
AI Engineer
PB
Promit Basu
AI/ML Engineer
SS
Sanjay Singh
Lead Architect
Related Cases
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